Häufig gestellte Fragen
SHIPPING & DELIVERY
Shipping is free for all orders containing sneakers in the European Union. For more details, please read our DELIVERY POLICY
For orders that do not contain any pair of sneakers, shipping costs may apply.
All orders placed before 10am are shipped the same day (excluding weekends & holidays).
Express orders placed before 10am are shipped the same day (excluding weekends and holidays) and delivered the next day before 6pm in Europe and within 3 days in the rest of the world (excluding weekends and holidays).
All express orders placed on Friday after 10am are shipped on Monday.
No additional tax is payable for any customer in the world.
All our prices are tax and duties included even for customers in the United Kingdom, Switzerland, the United States, Canada or Australia.
Our products are manufactured and shipped from the European Union (France, Portugal or Germany). All customers in the European Union will enjoy no additional tax, duties or VAT on their orders.
For countries outside the European Union like the United Kingdom, Switzerland, the United States, Canada or Australia, we have partnered up with GlobalE CrossBorder, a logistics solution to ship to all our customers with the tax and duties at our costs. So no additional taxes or duties will be asked when delivered, all our prices are tax and duties included.
Pre-ordering ensures you secure the item before its official release, preventing stock shortages. The delivery date is displayed on the site according to the product. When your parcel is sent, you will be informed by e-mail. Delivery time is 3-4 days for France, 3-8 days for other destinations. By pre-ordering, you also support sustainable product development and production.
RETURNS & EXCHANGES
Exchanges are free in the European Union for up to 30 days after delivery. In case of a full return, return shipping costs may apply in the European Union. Outside the European Union, return shipping costs will be at your own expense.
Fill in the form below to request an exchange or refund for one or more items :
- European Union Customers: https://returns.bigblue.co/moea
- All other customers (including UK, Switzerland): https://web.global-e.com/Returns/Portal/gsB8m
AND THEN?
You'll receive a prepaid label within a few minutes for returning the pair. This allows you to drop off your MoEa parcel at a depot (post office, shopkeepers, lockers).
On receipt of the return, we'll proceed with the exchange or refund according to your choices on the form.
For exchanged items, we will send you a store credit for the value of the item, so that you can reorder it free of charge.
Refunds are made on receipt of the return. They will appear on your purchase account within 3 to 10 days.
RETURN CONDITIONS
We can only take back items in their original condition and packaging. In short, try on your pair only indoors, taking a few steps to check size and style, then decide whether or not you want to take them for a ride.
Umtäusche sind in der gesamten Europäischen Union kostenlos! Im Falle einer vollständigen Rücksendung können jedoch Rücksendekosten anfallen.
Du hast 30 Tage Zeit, deine Bestellung nach Erhalt zurückzugeben. Wir können nur ungetragene Paare in ihrem ursprünglichen Zustand und in der Originalverpackung zurücknehmen. Probiere deine Sneaker also am besten nur drinnen an, gehe ein paar Schritte, um sicherzugehen, dass Größe und Stil passen – und entscheide dann, ob du sie behalten möchtest!
Fülle einfach das folgende Formular aus, um einen Umtausch oder eine Rückerstattung für einen oder mehrere Artikel anzufordern:
https://returns.bigblue.co/moea
Sobald du das Rückgabeformular ausgefüllt hast, erhältst du umgehend ein vorfrankiertes Rücksendeetikett (Frankreich & Europäische Union).
Nach Erhalt des Pakets und Überprüfung des Inhalts:
1. Umtausch: Du erhältst einen Geschenkgutschein in Höhe der zurückgesendeten Produkte, mit dem du eine neue Bestellung aufgeben kannst. Der Umtausch ist kostenlos.
2. Rückerstattung: Wir erstatten dir die zurückgesendeten Produkte auf die ursprünglich verwendete Zahlungsmethode. Rücksendungen sind nicht kostenlos, die Rücksendekosten werden vom erstatteten Gesamtbetrag abgezogen.
Weitere Hinweise:
- Promo-Code & Umtausch: Wenn du bei deiner Bestellung einen Promo-Code verwendet hast, bleibt dieser bei einem Umta
- Umtäusche sind kostenlos und bis zu 30 Tage nach Lieferung möglich.
- Im Falle einer vollständigen Rücksendung können Rücksendekosten anfallen.
Du hast 60 Tage Zeit, deine Bestellung nach Erhalt zurückzugeben. Wir können nur ungetragene Paare in ihrem ursprünglichen Zustand und in der Originalverpackung zurücknehmen. Probiere deine Sneaker also am besten nur drinnen an, gehe ein paar Schritte, um sicherzugehen, dass Größe und Stil passen – und entscheide dann, ob du sie behalten möchtest!
Bitte f
RETURN LABEL NOT RECEIVED
Start by checking your spam folder. If you still can't find our email address, write to welcome@moea.io, and we'll get you out of trouble within 24 hours.
LOST DELIVERY NOTE
For your return to be accepted, you must enclose the delivery note with the parcel. If you've lost it, write to us and we'll send it back to you.
NO NEWS OF MY RETURN
Check the tracking code on the label to make sure we've received your package. If so, we re-check returns on Fridays, and you'll probably be one of them. If it takes too long, contact us at welcome@moea.io for a quick turnaround.
We cannot take back or exchange products purchased from a physical or online retailer. We invite you to contact the store to return your items.
Out of hygienic reasons, socks cannot be exchanged or refunded. Cleaning kits cannot be exchanged or refunded.
PRODUCT RESISTANCE
We have tested our products and vegan materials for over a year and they are as robust and durable as leather. Biomaterials have passed the flexibility and abrasion resistance tests and have shown their robustness with more than 50.000 cycles (same as leather).
You can also check our product reviews to see how many customers are satisfied with their products.
We denounce the production of leather as one of the most cruel towards animals and an environmentally damaging industry today.
PRODUCT INFORMATION
In order to maintain your pair in its original state you can use a neutral soap and a damp cloth.
No, putting them in the washing machine would irretrievably damage your MoEa sneakers.
Our shoes generally fit in a standard way, but if you find yourself between two sizes, we recommend choosing the larger size. This will allow you to feel perfectly comfortable and add an insole if needed. For more information, I invite you to visit our size chart !
Our sneaker models are unisex and available in sizes from 35 to 46.
They fit perfectly to the shape of your foot, providing optimal comfort throughout the day!
BIO-MATERIALS
To avoid the negative impacts of leather, we find out that waste of fruits and plants is a solution to avoid animal material and reduce our carbon footprint. The waste is recycled and colored to give birth to wearable materials. The biomass is blended with stabilizers like organic cotton, recycled plastic or bio-PU depending on the plant.
Biomaterials are an innovative alternative to leather. They are made from a technological process that transforms plant waste into a wearable material with leather-like properties. This is a real breakthrough because biomaterials have a much lower environmental impact than leather and are of course cruelty-free.
No, on average MoEa sneakers bio-based materials are composed of 49% of fruit and plants. We expect this percentage to grow quickly over the next few years simultaneously with the increasing knowledge on these new methods of production.
In the end, a biomaterial = Waste fruit or plants + stabilizer (cotton, recycled PU, bio PU)
Here is the composition of our sneakers:
- 1. Apple: 26% apple, 38% polyurethane, 20% polyester, 16% coton
- 2. Pineapple: 72% pineapple leaves, 18% polylactic acid, 5% bio-PU, 5% PU
- 3. Grape: 55% grape leftovers, 45% water-based PU
- 4. Cactus: 35% cactus skin and oil, 65% bio-PU
- 5. Corn: 43% corn skin and oil, 31% polyurethane, 26% viscose
- 6. Orange: 32% orange and cactus, 68% recycled PVC
Our lining, made in Spain, is the result of long research to combine comfort and breathability. The soft, anti-bacterial terry back is made from 75% bamboo and 25% polyester.
The front part is highly aerated thanks to a 70% recycled polyester mesh. Its honeycomb structure facilitates the passage of air, necessary for optimal comfort in everyday life.
Our glue is vegan, made in Portugal and water-based for a clean and solid finish.
Unsere veganen Materialien werden in Europa hergestellt:
- Apfel: Abfälle aus der italienischen Apfelsaftindustrie, hergestellt in Italien
- Ananas: Ananasblätter von den Philippinen, verarbeitet in Spanien
- Traube: Trauben aus italienischen Weinbergen, verarbeitet in Italien
- Kaktus: Kaktus aus der mexikanischen Wüste, verarbeitet in Italien
- Mais: Europäischer, nicht essbarer Mais, verarbeitet in Italien
- Orange: Abfälle aus der italienischen Lebensmittelindustrie, verarbeitet in Italien
PRODUCTION & SOCIAL IMPACT
MoEa-Sneaker werden vollständig von Hand in Guimarães, im Norden Portugals, gefertigt.
Die meisten unserer Materialien (Biomaterialien, Sohlen, Schnürsenkel, Einlegesohlen, Futter, Verpackung usw.) stammen aus Italien, Portugal oder Spanien.
Wir setzen uns dafür ein, die Produktion in der Europäischen Union lokal zu halten.
Ja, alle Arbeiter in unserer Fabrik werden fair bezahlt, über dem Existenzminimum, und arbeiten unter respektvollen Bedingungen. Alle unsere Partner halten sich an das europäische Gesetz und ihre Zulieferer an die lokalen Vorschriften.
64% of the workers are women.
Yes, we only work with suppliers whose production sites we can visit because we believe that "we only believe what we see".
CARBON FOOTPRINT
According to the World Footwear Yearbook, over 24 billion pairs of shoes are produced annually (primarily under exploitative conditions) with sneakers accounting for the largest share and causing 1.4% of global greenhouse gas emissions.
Bio-based materials are on average 95%* less carbon emissive than leather.
(*according to a study conducted by FAIRLY MADE®)
Using bio-materials and producing locally are the two main reasons why a pair of MoEa sneakers emit less carbon than an average pair of shoes.
At MoEa we are assisted by FAIRLY MADE®, the leading platform in France for traceability and impact measurement for fashion brands.
They apply an accredited calculation method, a life cycle analysis to calculate the impact of our products and sneakers. To provide this analysis, different scopes in the life cycle are taken into account:
- the raw materials (production and shaping),
- upstream freight (transports during production),
- assembly,
- packaging,
- end-of-life,
but excludes downstream freight or more commonly called, distribution.
Life Cycle Assessment (LCA) is a standardized evaluation method (ISO 14040 and 14044) that allows a multi-criteria and multi-stage environmental assessment of a company over its entire life cycle.
FAIRLY MADE® hat die Produkte von MoEa analysiert und einen durchschnittlichen CO₂-Ausstoß von 6,4 kg pro GEN1-Paar ermittelt – im Vergleich zu einem Ledersneaker mit 30,1 kg CO₂. Somit verursacht ein Paar MoEa-Sneaker 79 % weniger CO₂ als ein herkömmlicher Lederschuh.