Returns & Exchanges

EXCHANGE OR RETURN YOUR MOEA SNEAKERS

- Exchanges are free in EUROPE for up to 30 days after delivery. Oustide of Europe, the following exchange fee apply : 

1. U.E. : Free of charge
2. UK :  Free of charge
3. Switzerland :  Free of charge
4. Australia : 25 AUD
5. Canada : 20 CAD
6. Japan: 2500 YEN
7. Norway : 120 KR
8. US : 15 USD
9. Others : 15 EUR

In case of a return (refund), return costs are as follows :

1. U.E : 5 EUR per item
2. Switzerland : 10 CHF per item
3. UK : 10 GBP per item
4. Australia : 25 AUD
5. Canada : 20 CAD
6. Japan: 2500 YEN
7. Norway : 120 KR
8. US : 15 USD
9. Others : 15 EUR

 

Returns of prototype sales products are at own costs and means. To return a prototype sales product, contact us at welcome@moea.io

You have 30 days to return your order after receipt. We can only take back pairs in their original condition and packaging. In short, only try on your pair indoors, taking a few steps to make sure you've got the right size and style, so you can decide whether or not to take them for a ride!

Please fill in the form below to request an exchange or refund for one or more items :
- European Union Customers: https://returns.bigblue.co/moea
- All other customers (including UK, Switzerland): https://web.global-e.com/Returns/Portal/gsB8m

Once you've filled in the return form, you'll immediately receive a prepaid label or the return process. This allows you to drop off your MoEa parcel at a depot (post office, shopkeepers, lockers).

On receipt of the return, we'll proceed with the exchange or refund according to your choices on the form.
1. Exchange: You will receive a store credit for the value of the returned items, so that you can reorder it free of charge.
2. Refund: We will refund the returned products to your original payment method.

More details:
- Promo code & exchange: if you have used a promo code on your order, in the case of an exchange you keep it, there will be no additional costs.
- Refunds are made upon receipt of the return. They will appear in your bank account within 3 to 10 days.

RETURN CONDITIONS

We can only take back items in their original condition and packaging. In short, try on your pair only indoors, taking a few steps to check size and style, then decide whether or not you want to take them for a ride.

Due to hygienic reasons, socks cannot be exchanged or refunded. Cleaning kits cannot be exchanged or refunded.

EXCHANGES & RETURNS POLICY

- Exchanges are free -

In case of an exchange, no extra shipping costs will be applied. Exchanges are free throughout the world.

In case of a return, the following return shipping costs will apply: 

- France, Germany, Austria, Belgium, Spain, Luxembourg, Netherlands - €5 per item

- United Kingdom, Denmark, Sweden, Finland, Czech Republic, Italy, Croatia, Slovenia, Slovakia, Monaco, Andorra - €10 per item

- Hungary, Poland, Cyprus, Malta, Greece, Ireland, Liechtenstein, Portugal, Bulgaria, Latvia, Lithuania, Romania, Estonia - €25 per item

- United States, Canada, Australia & Rest of the world  - €25 per item

Return shipping costs will be deducted from the total refunded amount.

Please fill in the form below to request an exchange or refund for one or more items :
- European Union Customers: https://returns.bigblue.co/moea
- All other customers (including UK, Switzerland): https://web.global-e.com/Returns/Portal/gsB8m

REFUNDS

RETURN LABEL NOT RECEIVED
Start by checking your spam folder. If you still can't find our email address, write to welcome@moea.io, and we'll get you out of trouble within 24 hours.

LOST DELIVERY NOTE
For your return to be accepted, you must enclose the delivery note with the parcel. If you've lost it, write to us and we'll send it back to you.

NO NEWS OF MY RETURN
Check the tracking code on the label to make sure we've received your package. If so, we re-check returns on Fridays, and you'll probably be one of them. If it takes too long, contact us at welcome@moea.io for a quick turnaround.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately at welcome@moea.io if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

RETURN TO RETAILER
We cannot take back or exchange products purchased from a physical or online retailer. We invite you to contact the store to return your items.

Find out our answers to any other question you might have in our FAQs.