Our BambooFiber is an alternative material to cotton composed of:
- 87% Bamboo
- 11% PA
- 2% EA
Shipping is free for all orders containing sneakers.
FRANCE, BELGIUM, SPAIN, NETHERLANDS & LUXEMBOURG
|Pick-up Point||2 - 3 business days||Free|
|Home delivery||2 - 3 business days||6.90€|
|Express delivery||1 business day||9.90€|
GERMANY, EUROPEAN UNION, UK, SWITZERLAND
|Standard Home delivery||2 - 3 business days||Free|
|Express Home delivery||1 business day||9.90€|
UNITED STATES, CANADA & REST OF THE WORLD
|Standard Home delivery||6 - 8 business days||Free|
|Express Home delivery||2 - 3 business days||9.90€|
We have a satisfaction rate on delivery of over 95%. Our wonderful customer team will be here to assist and help you for any question you might have.
All orders placed before 10am are shipped the same day (excluding weekends & holidays). All orders placed after 10am are shipped the next day. Express orders placed before 10am are shipped the same day (excluding weekends and holidays) and delivered the next day before 6pm in Europe and within 3 days in the rest of the world (excluding weekends and holidays). All express orders placed on Friday after 10am are shipped on Monday.
EXCHANGE OR RETURN YOUR MOEA SNEAKERS
- Exchanges are free in the European Union for up to 30 days after delivery.
- In case of a full return, return shipping costs may apply in the European Union.
- Outside the European Union, return shipping costs will be at your own expense.
You have 30 days to return your order after receipt. We can only take back pairs in their original condition and packaging. In short, only try on your pair indoors, taking a few steps to make sure you've got the right size and style, so you can decide whether or not to take them for a ride!
Just fill in the form below to request an exchange or refund for one or more items: https://returns.bigblue.co/moea
Once you've filled in the return form, you'll immediately receive a prepaid label (France & European Union) or the return process (outside European Union). This allows you to drop off your MoEa parcel at a depot (post office, shopkeepers, lockers).
On receipt of the return, we'll proceed with the exchange or refund according to your choices on the form.
1. Exchange: You will receive a store credit for the value of the returned items, so that you can reorder it free of charge.
2. Refund: We will refund the returned products to your original payment method.
- Promo code & exchange: if you have used a promo code on your order, in the case of an exchange you keep it, there will be no additional costs.
- Refunds are made upon receipt of the return. They will appear in your bank account within 3 to 10 days.
We can only take back items in their original condition and packaging. In short, try on your pair only indoors, taking a few steps to check size and style, then decide whether or not you want to take them for a ride.
EXCHANGES & RETURNS IN THE EUROPEAN UNION
In case of an exchange in the E.U, no extra shipping costs will be applied. Exchanges are free throughout the European Union.
In case of a return in the E.U, the following return shipping costs will apply:
- France, Germany, Austria, Belgium, Spain, Luxembourg, Netherlands - €10
- Denmark, Sweden, Finland, Czech Republic, Italy, Croatia, Slovenia, Slovakia, Monaco, Andorra - €15
- Hungary, Poland, Cyprus, Malta, Greece, Ireland, Liechtenstein, Portugal, Bulgaria, Latvia, Lithuania, Romania, Estonia - €25
Return shipping costs will be deducted from the total refunded amount.
EXCHANGES & RETURNS OUTSIDE THE EUROPEAN UNION
Outside the European Union, shipping return costs will be at your own expense.
We will process your refund within 14 days after receiving your returned package. We will refund the amount to your chosen payment method.
RETURNS AND EXCHANGES ON SOCKS AND CLEANIING KITS
Due to hygienic reasons, socks cannot be exchanged or refunded. Cleaning kits cannot be exchanged or refunded.
PROBLEM WITH A RETURN?
RETURN LABEL NOT RECEIVED
Start by checking your spam folder. If you still can't find our email address, write to firstname.lastname@example.org, and we'll get you out of trouble within 24 hours.
LOST DELIVERY NOTE
For your return to be accepted, you must enclose the delivery note with the parcel. If you've lost it, write to us and we'll send it back to you.
NO NEWS OF MY RETURN
Check the tracking code on the label to make sure we've received your package. If so, we re-check returns on Fridays, and you'll probably be one of them. If it takes too long, contact us at email@example.com for a quick turnaround.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately at firstname.lastname@example.org if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
RETURN TO RETAILER
We cannot take back or exchange products purchased from a physical or online retailer. We invite you to contact the store to return your items.
Find out our answers to any other question you might have in our FAQs.