Exchanges are free throughout the European Union! In case of a full return, return shipping costs may apply.
You have 30 days to return your order after receipt. We can only take back pairs in their original condition and packaging. In short, only try on your pair indoors, taking a few steps to make sure you've got the right size and style, so you can decide whether or not to take them for a ride!
Just fill in the form below to request an exchange or refund for one or more items:
https://returns.bigblue.co/moea
Once you've filled in the return form, you'll immediately receive a prepaid label (France & European Union).
After receiving the parcel and checking its contents:
1. Exchange: You will receive a gift code for the value of the returned products, enabling you to place a new order. Exchanges are free of charge.
2. Refund: We will refund the returned products to your original payment method. Returns are not free of charge, return shipping costs will be deducted from the total refunded amount.
More details:
- Promo code & exchange: if you have used a promo code on your order, in the case of an exchange you keep it, there will be no additional costs.
- Refunds are made upon receipt of the return. They will appear in your bank account within 3 to 10 days.
In case of an exchange in the E.U, no extra shipping costs will be applied. Exchanges are free throughout the European Union.
In case of a return in the E.U, the following return shipping costs will apply:
- France, Germany, Austria, Belgium, Spain, Luxembourg, Netherlands - €10
- Denmark, Sweden, Finland, Czech Republic, Italy, Croatia, Slovenia, Slovakia, Monaco, Andorra - €15
- Hungary, Poland, Cyprus, Malta, Greece, Ireland, Liechtenstein, Portugal, Bulgaria, Latvia, Lithuania, Romania, Estonia - €25
Return shipping costs will be deducted from the total refunded amount. We will process your refund within 14 days after receiving your returned package. We will refund the amount to your chosen payment method.